Support
Life doesn’t pause for technical hiccups or questions about your documents. That’s why our support team is structured to cover every scenario.
- Customer Care: Reach us by email or live chat during business hours (Monday–Friday, 9 a.m. to 6 p.m. EST). Our dedicated team responds quickly with reliable answers you can trust.
- Technical Assistance: Whether you’re having trouble logging in, resuming your questionnaire, or downloading your documents, we provide step-by-step guidance to resolve the issue.
- Speak with an Attorney: For matters requiring professional legal advice, we offer a referral service that connects you with licensed attorneys. This is an optional, fee-based service, with terms disclosed clearly before you proceed.
- Refunds & Cancellations: If you change your mind, our refund and cancellation process is designed to be straightforward, transparent, and fair.
- Data Requests: In compliance with GDPR and CCPA, you can request access to or deletion of your personal data through our secure request process.
Contact Us
The support page also includes a compact contact form protected with reCAPTCHA to prevent spam submissions. To set expectations clearly, we commit to responding to all inquiries within 24 hours (excluding weekends and holidays).